NASM promotes education and training in the service and support profession with a consistent commitment to the advancement of service managers in all vertical industries.

The focus of NASM Education initiatives address the on-going challenges and current relevant subject matter in the areas of:

  • Executive leadership development
  • Strategic services management
  • Global service and support management
  • Customer experience management
  • Product performance management
  • Product liability, regulatory requirements and legislation
  • Field technical service operations delivery
  • Service and support infrastructure functions

– Warranty and entitlement management

– Asset visibility and management

– Service parts demand and supply management

– Service logistics

– Service documentation and training

– Technical support center operations

– Customer contact center operations

– New product introduction and integration

– Product design for support-ability

  • Product lifecycle management
  • Recruiting, development and retention of human capital
  • Integrated technology enablers and solutions

The National Association of Service Managers accomplishes the education goals and objectives by means of formal courses available through the Service Management Institute. In addition, NASM produces an annual conference, publishes a quarterly newsletter, sponsors workshops, maintains a book store, and provides access to white papers. NASM also provides ample opportunity to network with peers virtually and in person with four annual events:

  • Spring Conference
  • Summer Golf Outing
  • Joint conference with the Association of Equipment Manufacturers
  • Fall Service Leadership Conference with The Chicago Chapter

Effective leadership and management in the service and support profession require knowledge, skills and experience across a broad spectrum of topics and subject matter. The Curriculum Advisory Board at NASM is a dynamic process of assuring that current issues, study guides, opportunities, practices, research, benchmarks and strategic needs are understood and translated into high value education deliverables for use by our members. You are invited to contact NASM with any subjects that will augment your company internal education, training and development initiatives.