Service Management Institute

The Service Management Institute is the exclusive executive development program designed by the National Association of Service Managers to provide formal curriculums in the service and support profession. This comprehensive program is packaged in a blended learning concept that includes web-based courses, instructor led courses and practitioner workshops to accommodate the busy schedules of service professionals.

The Unit, Module and Lesson structure is currently being revised along with Study Guides and Reference Materials. Please contact NASM for specific topics of interest to your organization and recommendations you would like to offer.

NASM now has a certification program for service managers at the distributor and dealer level. We are pleased to offer the NASM Certified Service Manager (CSM) program, structured after the well-known Certified Service Executive (CSE) program with the following components:

On-line self-study service management institute – using Jack Huffman’s Aftermarket Management for Distributors and Dealers study manual, supported by reinforcing quizzes after each section. The quizzes will be accessed through the NASM Learning Management System (LMS) and, as an option, tracked for results.


On-line self-study service management institute

NASM Member $600
Non-Member $800

Download this form to enroll in the institute.